Legal
Terms of Service
These terms apply to bookings made with Royal Taxi Melbourne online, by phone or by message.
Last updated: 1 August 2026
Bookings are requests until confirmed
Submitting the online form creates a booking request. It is not a confirmed booking until our team contacts you to accept it. We will always confirm by your chosen contact method.
Waiting time
For standard pickups we include a short grace period. For airport arrivals we allow generous waiting time based on the flight you provide. Extended waiting may be charged at the applicable rate.
Changes and cancellations
Contact us as early as possible to change or cancel. Cancellations made close to the pickup time, or where a vehicle has already been dispatched, may attract a fee.
Passenger and luggage limits
Each vehicle category has stated passenger and luggage capacity. Please book the correct category — if a vehicle cannot safely carry your group or luggage, the driver may not be able to complete the job.
Child seats and accessibility
Tell us at booking if you need a child seat, booster or accessibility assistance so we can allocate a suitable vehicle and driver.
Conduct and safety
Seatbelts must be worn. Smoking is not permitted in our vehicles. Drivers may end a journey where behaviour is unsafe or unlawful.
Liability
We take care to run on time, but we are not liable for losses caused by traffic, weather, road closures or events outside our reasonable control. Nothing in these terms limits rights you have under Australian Consumer Law.
Questions
Call 0452 128 483 or email support@royaltaximelbourne.com.au.